Terms of Use

Dear users, please acquaint yourselves with the present terms of use and privacy policy of the website.

Subject
These general terms regulate the relationship between Kristinda.com, representing the website https://kristinda.com (the Store), and the users of its content (You). Browsing pages, registering a profile, or placing an order through the website implies that you agree, accept, and commit to comply with these general terms of use.

Merchant Information
Re-formo Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria, with registered address in Sofia, bul. Tsarigradsko shoes 19, ap. 4, email address contact@kristinda.com, and Nat. ID 204836379.

Definitions

• User – any individual or legal entity that uses the kristinda.com website in any way, including but not limited to browsing, placing orders, purchasing, returning goods, etc.
• Profile – a section of the website https://kristinda.com, accessible by email address and password, allowing the User to submit an Order containing information and data necessary for delivery, voluntarily provided by the User.
• Order – functionality on the website initiating electronic communication and generating a document with an order through which the User declares to the Merchant, through the website https://kristinda.com, the intention to purchase and enter in a sale contract for goods and services offered therein.
• Goods and Services – all products offered on the pages and subpages of https://kristinda.com with an advertised price and included VAT.
• Personal Data – information about an individual that reveals their physical, psychological, family, economic, cultural, or social identity.

1. Order
   The order process is easy and quick. You need to add at least one product to the cart by clicking the “Add” button. In the next step, you can continue shopping or review the products you have already added to your cart, with precise details of product prices, quantities, tax amounts, and applicable delivery charges. To successfully place an order, you will need to provide contact details – two names, phone number, email address; delivery address; payment method. The order is submitted to the Merchant by pressing the “Order” button. Upon successfully placed order, you will receive an order confirmation on the email you provided. We may contact you by phone for additional confirmation or clarification of details regarding the delivery of your order.
   The minimum amount for a successful order is 20 EUR with VAT. Otherwise, the system will not allow you to complete your order.
2. Payment
   Payments for orders are made online through third party payment processor upon placing the order. The payment needs to be successful for the order to be confirmed.
3. Delivery
   Deliveries are carried out to your address or to an office of one of your local carriers. In case of delivery impossibility (you are not at the specified address or do not answer the courier’s calls), your order will be held for a three-day period by the courier company, after which it will be returned to us.
4. Order Cancellation and Returns
   You have the right to return any product in accordance with Art. 55, para. 1 of the Consumer Protection Act within a 14-day period from receiving the goods, if they are returned in the same condition as received, unused. Exceptions to this rule are explicitly regulated in the Consumer Protection Act.
   When returning or exchanging a product, the costs associated with the return are at your expense.
   In case of discrepancies between the received and ordered products or inaccuracies on our part, these costs are covered by us.
   The value of the products (excluding the delivery cost) is refunded via bank transfer to your personal account within 14 days from the date you notified us of your order cancellation, and we have confirmed that.
   The right of withdrawal is designed to allow you to familiarize yourself with the product as you would in a physical store, not to give you the right to use the product for 14 days for free. We reserve the right to refuse returns or exchanges if we find that the returned products have been used or are in a damaged commercial appearance due to the customer’s fault.
5. Prices
   All prices are in Euro with included VAT. Product prices do not include the delivery cost. The delivery cost is automatically calculated by the system and added to the total amount before finalizing the order.

According to the requirements of European legislation on the protection of individuals regarding the processing of personal data and their free movement, with subsequent amendments and supplements, Kristinda.com is obliged to process personal data under conditions that ensure their storage and prevent their accidental loss, and only for the specified purposes. The purpose of collecting data is to inform users about information related to their profiles, notify customers about the status of their orders, conduct commercial activities, advertise products and services, marketing, advertising, media, administrative, research, market research, monitoring and observation of sales and customer behavior. By providing data in the Profile or Order creation form, including through the functionality of the Order as a Guest, the User declares and unconditionally accepts that their personal data will be included in the database of Kristinda.com, and gives their explicit and unequivocal consent for all this data to be used and processed without territorial and/or temporal limitation by Kristinda.com, its partners, and associates for activities such as, but not limited to, commercial activities, product and service promotions, marketing, advertising, administrative, research, market research, monitoring and observation of sales and customer behavior. The User also expressly and unequivocally agrees that this data may be transferred to and processed by Kristinda.com, its affiliated entities, partners, and other third parties in the country and abroad. The User agrees and authorizes Kristinda.com to provide their personal data to other companies with which it has a partnership relationship, but only if the latter have undertaken to store and process them in accordance with the law. The User may obtain an exact copy of the data stored about them and request its deletion by stating this unequivocally to the email contact@kristinda.com.
Last update of these General Terms: 01/08/2023

Essential “Cookies”
Essential cookies are necessary for the functioning of the website and cannot be disabled. They are usually set in response to actions taken by you, such as setting your privacy preferences, logging in, or adding items to your cart.
You can set your browser to block or notify you about these cookies, but in such case, some parts of the site may not work correctly. These cookies do not store information that can be personally identified.
This also applies to session identification cookies.

Traffic Cookies
These cookies allow us to count visits and track traffic sources, enabling us to measure and improve the performance of our website. They help us understand which pages are the most popular and least popular, as well as how visitors navigate through the site.
To provide this service, we use Google Analytics, which uses first-party cookies. The collected data is processed by Google and is not provided to third parties.
The information we obtain through the use of these cookies is anonymous, and we do not attempt to identify you or influence your usage of the site when you visit it.

Information on online dispute resolution for consumer disputes in accordance with Article 14, paragraph 1 of the ODR (Online Dispute Resolution Regulation):
According to the provisions of Article 14, paragraph 1 of the ODR, the European Commission provides one of its platforms to consumers for the resolution of online disputes. The platform (http://ec.europa.eu/consumers/odr) provides an opportunity to reach out-of-court settlements for disputes related to online purchases and service contracts.